Terms & Conditions
Emania Fencing, all agreements are between Emania Fencing and the client named on the quotes/Invoices. Emania Fencing will not communicate/deal with neighbours or and third parties. This includes any chasing of payments or dealing with disputes.
TERMS OF PAYMENT
· 50% deposit is to be paid on commencement of work, the remaining balance MUST be paid immediately on the completion of work, Late payment will incur a late fee.
· Method of Payments , Direct transfer ( BSB 062-329 ACC 1017 7553 ) , Cash or Credit Card ( Credit card details are processed securely and no card details stored )
· All details collected by Emania Fencing ( i.e.: name, address, phone numbers , etc ) will not be passed on to any other parties.
· All Credit card payments will incur a 1.8% surcharge
· Emania Fencing will not be liable for any damages to underground structures ( i.e.: water pipes, sewage pipes, electricity cables or gas pipes ) throughout the course of work. Additional charges will apply if Emania Property Maintenance is required by the customer to fix these items.
· Any vegetation ( trees, hedges, plants ) not noted on the quotation that require removal or trimming will incur addition charges.
· Rock/Concrete- If rock/concrete is encountered while drilling/digging and requires extra machinery ( jack hammer / core drill ) a min charge will apply $50 per hole ( ex GST )
· The Contractor will advise the Client of the fee which the Client will be obliged to pay prior to undertaking the coring works.
Claims Against Emania Fencing
VARIATION AND PRIORITY
· Emania Fencing has a no return policy, if you have chosen the wrong product (e.g. wrong colour, wrong height etc.).
· It is very rare for the wrong item to be ordered, or packaged or pickup. But sometimes his can happen due to human error.
· If you believed you were sent the wrong item, please send a photo of the item(s) and invoice number details on the packaging to us in the contact us section of our website.
· If we believe the item isn’t correct to the tax invoice at the time of ordering, we will arrange for the correct item to be replaced.
· Simply notify us within 7 days of receipt of the delivery or pickup. Please note that if the incorrect product(s) have been ordered no refund is possible.